FAQ

Last updated: GPSRiders, United Kingdom

1. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A direct tracking link

  • Carrier information

You can follow your shipment anytime using our Order Tracking Page (insert link when ready).

Note: Tracking updates may take 12–24 hours to appear after dispatch.

2. What is your return policy?

We offer a 30-day free return guarantee for all orders within the United Kingdom.

To qualify for a return:

  • The item must be unused and in its original packaging

  • All accessories, cables, and manuals must be included

  • Proof of purchase is required

Once approved, we will issue a free prepaid return label.
Refunds are processed to the original payment method after inspection.

3. How long does delivery take?

Delivery timeframes depend on your location and when the order is placed:

  • Handling time: 1–2 business days (Mon–Sat)

  • Transit time: 3–4 business days

  • Total delivery time: 4–6 business days

During peak seasons or holidays, delivery may take slightly longer.

4. Do you offer international shipping?

At the moment, we ship exclusively within the United Kingdom.
If international shipping becomes available, this policy will be updated.

5. How can I contact customer service?

You can reach our support team anytime via:

Email: contact@gpsriders.store

We aim to respond within 24 hours, Monday–Saturday.

6. Are there any shipping fees?

No — all orders within the UK come with free standard tracked shipping.
There are no hidden charges of any kind.

7. What payment methods do you accept?

We accept a range of secure payment options:

  • Visa, Mastercard, American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay

  • Other secure providers shown at checkout

All payment details are encrypted and never stored on our servers.

8. Can I change or cancel my order after placing it?

If you need to cancel or modify an order, contact us immediately at contact@gpsriders.store.

Changes can only be made if the order:

  • Has not been processed

  • Has not been shipped

Once an order is dispatched, changes or cancellations are no longer possible.

9. What happens if my order arrives damaged or defective?

If your product arrives damaged or defective, please notify us within 48 hours with:

  • A description of the issue

  • Clear photos or videos of the damage

We will arrange a free replacement or full refund after verification.

10. My tracking number isn’t updating. What should I do?

Tracking updates may take up to 24 hours after dispatch.

If the tracking does not update for more than 48 hours, contact us and we will investigate your shipment with the carrier.

11. Do your products come with a warranty?

Yes — all products include a standard manufacturer warranty along with your statutory 2-year consumer protection under UK law.

If you experience any functional issues, contact us and we will assist with warranty support.

12. Can I change the delivery address after placing my order?

Address changes are possible only before your order is processed.
Once the order is shipped, the address cannot be updated.

Contact us as soon as possible if you need to update your information.

13. What if I entered the wrong address?

If you entered the wrong address:

  • Contact us immediately

  • If the order hasn't shipped, we will correct it

  • If the order has already shipped, we cannot intercept the parcel

Returned items due to incorrect addresses may require additional reshipping steps.

14. Do you offer express or next-day shipping?

At the moment, we only offer free standard delivery.
Express shipping options may be added in the future.

15. Will I receive an invoice?

Yes — your order confirmation and digital invoice are automatically emailed to you after purchase.

If you need VAT information or a custom invoice, contact us and we’ll assist you.